Reference

Understand Your Rights and Our Policies at zola88

This page covers the legal terms that apply to your zola88 account — from how we handle your data to what governs account access for eligible regions in Indonesia.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet PolicyIndonesia-Eligible RegionsAccount Security
zola88 Understand Your Rights and Our Policies at zola88
CONTACT & POLICY HELP

Reach Us About Any Legal or Account Policy Matter

If you have questions about your rights, want to request account data, or need to flag a policy concern, our support team is available around the clock. Reach out through any of the channels below — we respond to account and legal queries through the same paths as wallet and access support.

Team online

Live Chat

Open the live chat window from any page on zola88. Our team handles account policy, legal queries, and wallet-linked access questions in the same channel.

Email Support

Send detailed legal or data requests to our support email. We confirm receipt and respond with reference numbers so your case is tracked from start to close.

Account Help Centre

Log into your zola88 account and go to the Help section for self-service policy documents, terms updates, and the form to submit a data access or deletion request.

DATA & ACCOUNT SECURITY

How zola88 Handles Your Data, Cookies, and Account Access

We take account security and data handling seriously. Every account on the platform is protected with standard encryption practices, and wallet-linked sessions — whether through DANA, OVO, or GoPay — use secure token verification at the point of transaction. We retain account and transaction data only for as long as required to operate the service and meet applicable obligations. You have the right to request a copy of data we hold on your account, or to ask us to delete it, subject to any legal retention requirements that apply in your region.

Cookie Policy

We use cookies to keep your session active and to remember wallet preferences. You can manage cookie settings through your browser; disabling them may affect some account functions.

Data Retention

Account data is kept only as long as the account is active or as required by applicable rules. After a verified account closure request, personal data is removed within the applicable retention window.

Account Security

Your account uses OTP verification for login and wallet-linked transactions. Do not share your OTP or PIN with anyone — our team will never ask for these through chat or email.

Data Access Requests

To request a copy of your account data or to ask for deletion, contact support through the Help Centre in your account. We confirm the request and provide an outcome within a reasonable timeframe.

Frequently Asked Questions About Our Legal Terms

These are the questions we receive most often about account rights, data handling, and legal policy on zola88. Each answer reflects how we actually operate — not general website language.

Access depends on local law and is available only where permitted in your region. Confirm your eligibility under local regulations before opening or using an account.

All wallet deposits are covered by your zola88 account terms. DANA, OVO, and GoPay transactions are also subject to each wallet provider's own terms, alongside our platform policy.

Log in, go to Help Centre, and submit a data access request. We confirm receipt with a reference number and process the request within a reasonable period under applicable rules.

Yes. Submit a deletion request through the Help Centre or contact support directly. We remove personal data after the account is verified closed, subject to any legal retention obligations.

Updates are posted on this page and communicated through your account notification path. Continued use after the update is posted means you accept the revised terms.

OTP verification is required at login and for wallet-linked transactions. We recommend not sharing your OTP or PIN; our support team will never request these details from you.