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How zola88 Handles Your Personal Information

Your account data, wallet transactions, and browsing activity on zola88 are handled with clear, specific rules — not vague promises.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and delete dataCookie and device activity controlsIndonesia-region data handling

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Your data does not sit in one unguarded place. We apply layered access controls so that only the account functions that need your information can read it. Players in Depok accessing the platform on mobile go through the same verification and encryption path as desktop sessions. Here is how each area works in practice.

Account Security and Login Each login session is verified through OTP confirmation tied to your registered contact. Unrecognised device attempts are flagged and held for your review before access is granted.

Cookie and Tracking Controls We use session cookies to keep you logged in and performance cookies to detect errors. You can adjust non-essential cookie preferences through the settings panel in your account.

Data Retention and Deletion Active account data is retained while your account remains open. If you close your account, transaction records are kept only as long as local regulations require, then deleted on schedule.

How to Request Your Data To receive a copy of the personal data held against your account, submit a request via live chat or email. We verify your identity first, then provide the data in a readable format.

What Data We Collect and Why

zola88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on zola88, we collect the information needed to run your account — your name, contact details, and the wallet identifier you use for DANA, OVO, or GoPay deposits and withdrawals. Each transaction you make through those wallets is logged to your

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account record so your balance history stays accurate and disputes can be resolved clearly. We also collect device and session data — browser type, connection timestamps, and the pages you visit — to keep the platform stable and detect unusual login activity. This is standard practice
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for any account-based platform operating in Indonesia. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those services need to complete your transaction. Retention periods vary by
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data type: account credentials are held while your account is active, transaction records are kept as required by applicable local regulations, and session logs are deleted on a rolling basis. Availability and specific obligations depend on local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Live Chat Support Open the live chat window directly from your account dashboard to raise a privacy question or request data access. Our support team responds around the clock.

Email Privacy Request Send a written data request or deletion query to our privacy contact address shown in your account settings. We aim to acknowledge all requests within a clear timeframe.

Account Settings Panel Some data preferences — including cookie controls and marketing contact opt-outs — can be managed directly inside your account settings without contacting support.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how zola88 handles personal data, wallet information, and account rights. Each answer reflects our actual practice — not a generic policy template.

We collect your registration details, the wallet identifier linked to your DANA, OVO, or GoPay account, and session data from your device. Nothing beyond what is needed to run your account securely.

Yes. Each wallet transaction is logged to your account record so your deposit and withdrawal history is accurate. This data is shared only with the relevant payment processor to complete each transfer.

You can. Submit a data access request through live chat or to our privacy email address. We verify your identity first, then send the data in a readable format within the timeframe local regulations allow.

Raise a deletion request via live chat or email. Some data — particularly transaction records — must be kept as long as local law requires, but we delete everything else from active systems once your account is closed.

We do not sell or share your personal data for third-party marketing. Data passed to DANA, OVO, and GoPay is limited strictly to what each payment processor needs to complete your transaction.

Essential session cookies cannot be turned off — they keep your account login active. You can adjust non-essential performance and preference cookies from the settings panel inside your account at any time.

How zola88 Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Privacy Rights

Your Privacy Questions, Answered Directly

01 What personal data does zola88 collect when I open an account?

02 Is my DANA, OVO, or GoPay transaction history stored on zola88?

03 Can I request a copy of all the data zola88 holds about me?

04 How do I ask zola88 to delete my personal data?

05 Does zola88 share my data with third parties for advertising?

06 How can I control which cookies zola88 uses on my account?

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