Reference

Read These Terms Before You Open Your Account

These terms set out what you agree to when you use zola88 — covering your account, deposits through DANA, OVO, or GoPay, withdrawals, and how we handle disputes.

Account holder rulesDANA · OVO · GoPay deposit termsWithdrawal conditionsDispute handlingRegion eligibility
zola88 Read These Terms Before You Open Your Account
ACCOUNT SECURITY

How We Protect Your Account and Data

zola88 applies account-level security measures across login, wallet linking, and withdrawal processing. Here is how each area works in practice — so you know exactly what we do and what we ask of you.

Login and OTP Verification

Every login from a new device triggers an OTP to your registered number. This step cannot be skipped. If you did not request the OTP, change your password immediately and contact support.

Wallet Data Retention

We store your DANA, OVO, or GoPay wallet number to process withdrawals. You can update this detail in account settings at any time. Old wallet numbers are removed from active records after a confirmed update.

Cookie and Session Handling

We use session cookies to keep you logged in across the lobby. These expire when you close your browser or after a period of inactivity. You can clear them at any time through your device settings.

Requesting Account Changes

To update registered details — name, mobile number, or linked wallet — submit a request through live chat or email. We verify your identity before approving any change to prevent unauthorized edits.

CONTACT CHANNELS

Reach Us When These Terms Raise Questions

If any part of these terms is unclear — or if a transaction involving your DANA, OVO, or GoPay wallet did not process as expected — our support team is available around the clock. Bring your account reference and transaction time to speed up the review. Players in Denpasar and across Indonesia can reach us through the channels below.

Live Chat Open the chat widget from any page on zola88. Average response time is short during peak hours. Have your account ID ready before you start.
Email Support Send your query with your registered account email and a clear description of the issue. We aim to reply with a substantive answer, not a form response.
Wallet Dispute Form For DANA, OVO, or GoPay transaction disputes, use the dedicated form in your account dashboard. Attach the wallet transaction reference for faster resolution.

Common Questions About These Terms

The questions below come from real account queries. If yours is not listed, open a live chat and we will walk through it with you directly.

No. Each person may hold one account only. Duplicate accounts are closed and any balance held pending review. If you have forgotten your login, use the account recovery flow instead of opening a new one.

Your withdrawal will be held for manual review. We contact you via the registered email to resolve the mismatch. Matching names between your zola88 account and your DANA, OVO, or GoPay wallet is a firm requirement.

You have seven days from the transaction date. After that window, our ability to pull the full transaction record and investigate is limited. Contact support as soon as you notice an issue.

We update these terms when our policies or payment processes change. We post the updated version here and, for material changes, notify you via your registered email or an account notification on next login.

Access depends on local law and is available only where your region permits use of this platform. If you are unsure about eligibility in your area, check current local regulations before creating an account.

Send a closure or data-deletion request to our support team via email or live chat with your account ID. We process the request and confirm when the account is closed and wallet data removed from active records.